At Binh Minh Rental, we are committed to providing customers with quality products and dedicated service. Our return and exchange policy is designed to ensure customer rights and maximize satisfaction. Below are the detailed terms of our return and exchange policy that customers need to know:
1. Conditions for Return and Exchange
Customers have the right to return or exchange products if the delivered items do not match the type, specifications, color, or quantity agreed upon in the contract.
Products should be thoroughly inspected upon receipt. If any product does not meet the requirements, customers should inform us immediately.
2. Return and Exchange Period
Customers must complete the return or exchange process within 03 working days from the time of receipt. After this period, we will not accept returns or exchanges.
3. Return and Exchange Procedure
To initiate a return or exchange, please contact our customer service department via the phone number or email provided on our website.
Customers need to provide detailed information about the product to be returned or exchanged, including the product code, reason for return or exchange, and include the warranty card or delivery note.
We will guide customers through the specific process for sending back the product and receiving a new one (if applicable).
4. Notes on Returns and Exchanges
Products must be returned in their original condition, without damage or missing accessories.
Used products or those no longer in their original condition will not be accepted for return or exchange.
5. Shipping Fees
If the return or exchange is due to an error on our part (incorrect product), we will cover all shipping costs.
If the return or exchange is due to personal reasons (e.g., a change of mind or unsuitability), the customer will bear the shipping cost.
We always strive to bring satisfaction and trust to our customers. If you have any questions about our return and exchange policy, please contact us for prompt and effective support. Thank you for choosing Binh Minh Rental!
